Adaptable and fast-learning Applied Mathematics & Computer Science student with significant experience in full-stack development. Strong problem-solver and collaborative leader with hands-on industry and academic project experience. Great teamwork and communication skills begotten by a multitude of customer service roles.
Summer Intern [May 2021 - August 2021]
Used principal component analysis and time series analysis and to predict body camera product returns based on history of shipments, return frequency, and time in field
Identified common themes in customer return cases based on natural language processing (NLP) of descriptive case data and classified new arrivals into identified themes/topics
Secure Products Group [May 2019 - August 2019]
Created an android application that handled certificate management duties (loading certificates from a CMF for use in the field) from scratch and used the design process to develop and implement a comprehensive screen workflow that mirrored the style of the Motorola KVL 5000
Active member within a SCRUM agile development team and utilized work management tools: Jira, Confluence, and Git
Secure Products Group [May 2020 - August 2020]
Developed the back-end and front-end solution for generating a certificate signing request (CSR) using the manual certificate enrollment procedure in one of Motorola’s secure applications
Utilized Spongycastle and Bouncycastle API’s for generating the CSR
Secure Products Group [August 2019 - May 2020]
Created a fast-forward solution for upgrading Motorola’s secure products from Android P to Android 10
Developed a logging solution to map and export Android’s Logcat logs to an external file which reduced the time to recreate errors reported from in-use customer devices
Cook & Cashier [May 2025 - August 2025]
Worked in a team to provide excellent food and customer service to hungry amusement park goers.
Front of House [February 2018 - August 2018]
Maintained the front end of the restaurant which included bussing tables, manning the registers and serving food & drinks.
Tax Preparation Assistant & Call Representative
[December 2023 - January 2024]
Assisted in tax preparation, managed the client database service, and supported customers in account setup and service enrollment via phone.